Learn to Make Dollars/Money online: August 2017

Thursday, 31 August 2017

Seth's Blog : Resilience and the high end

Resilience and the high end

The high end is brittle, unstable and thus, expensive.

The car that wins a race, the wine that costs $300, the stereo that sounds like the real thing... The restaurant that serves perfect fruit, the artisan who uses rare tools and years of training...

If there was a reliable, easy, repeatable way to produce these outputs, we'd all do it and the high end would be normal.

What makes something pure enough, optimized enough and fast enough to defeat the other 99.9% is that it doesn't always work. It is far more sensitive to inputs. It's dangerous...

Maybe you don't need carbon fiber wheels. Maybe you merely need a reliable way to get from here to there at a reasonable price.

The high end is magic, but magic isn't reliable. On purpose. That's what makes it magic.

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Seth's Blog : Fear of escalation

Fear of escalation

In any organization of more than two people, there's the opportunity to escalate a problem.

When the software doesn't work, or the customer is in a jam or something's going sideways, you can hand the problem up the chain. Escalation not only brings more horsepower to the problem, but it spreads the word within the organization. And, even better, it keeps you from losing the customer.

Here's the thing: at some point, organizations start training their people not to escalate. They fear staff will cry wolf, or they get tired of pitching in.

The moment this happens is the moment you begin to give up on your customers.

Either give your front line the power to fix things, on the spot, or encourage them to call for help when it's needed.