Seth's Blog : Any metric you can buy your way out of…

Is probably not a useful metric to measure yourself by. If it's important and you can spend money to fix it, by all means, go do that. But the helpful metrics are the ones where cash isn't the solution.

Any metric you can buy your way out of…

Is probably not a useful metric to measure yourself by.

If it’s important and you can spend money to fix it, by all means, go do that.

But the helpful metrics are the ones where cash isn’t the solution.

  

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Seth's Blog : Leave stones unturned

If it's the wrong stone, walk away. Infinity is a trap. The frenzied search for more is a distraction and a place to hide, all in one. Pick the right stones and cherish them as you turn them over. That's enough.

Leave stones unturned

If it’s the wrong stone, walk away.

Infinity is a trap.

The frenzied search for more is a distraction and a place to hide, all in one.

Pick the right stones and cherish them as you turn them over.

That’s enough.

  

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Seth's Blog : Smashing the piggybank

You can only break it open once. Organizations (and political candidates) that forget this and treat their biggest supporters like bottomless ATMs learn the piggybank rule at great cost. Every interaction you have with a customer either strengthens your ...

Smashing the piggybank

You can only break it open once.

Organizations (and political candidates) that forget this and treat their biggest supporters like bottomless ATMs learn the piggybank rule at great cost.

Every interaction you have with a customer either strengthens your relationship (because it’s mutually beneficial) or weakens it. Weaken it enough time and you break it.

The fact that you ended up with a few bucks in the meantime is immaterial compared to the long term damage of breaking the relationship because you’re in a hurry.

  

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