Friday, 6 November 2015

Seth's Blog : Idiosyncratic



Idiosyncratic

So, which is more interesting: A vintage 1964 Porsche or a new Honda Civic?

Which is a better car?

If we think hard about the definition of 'better', it's pretty clear that on almost every measurable performance metric, the Honda is a far better car. More reliable. A better value. Able to drive faster, longer, in more conditions. Better mileage. Safer. And on and on.

So why do people pay more, talk more, gawk more at the other car?

Scarcity isn't the only reason. It turns out that perfection is sort of boring.

Airbnb isn't as 'perfect' as staying at the Hyatt (more variability, more ups and some downs) but it's certainly more interesting...

When a product or service benchmarks quality and can honestly say, "we're reliably boring," it might grow in sales, but it will eventually fade in interest, because the people at the edges, the people who care, are drawn to idiosyncrasy, to the unpredictable, the tweakable, the things that might not work.

       

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Thursday, 5 November 2015

Seth's Blog : Should we pander?

Should we pander?

In a race to go faster, cheaper and wider, it's tempting to strip away elegance, ornamentation or subtlety. If you want to reach more people, aim for average.

The market, given a choice, often picks something that's short-term, shoddy, inane, obvious, cheap, a quick thrill. Given the choice, the market almost never votes for the building, the monument or the civic development it ends up being so proud of a generation later. Think about it: the best way to write an instant bestseller is to aim low.

The race to popular belies the fact that our beloved classics were yesterday's elitist/obscure follies.

Bob Dylan, Star Trek and the Twilight Zone vs. The Monkees, The Beverly Hillbillies and Gilligan's Island.

Zaha Hadid and Maya Lin vs. Robert Moses. 

A Confederacy of Dunces vs. Valley of the Dolls.

No one watches Ed Sullivan reruns (except for one, the exception that proves that rule).

It's our choice. The ones who create, the ones who instigate, the ones who respond to what's been built. It's up to us to raise the bar—pandering is a waste of what's possible.

Sometimes it seems like winner-take-all capitalism is pushing us ever harder to play it dumb. That makes it even more important that we resist.

       

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Wednesday, 4 November 2015

Seth's Blog : Some people hate change

Some people hate change

They don't hate you.

If you get confused about that, it's going to be difficult to make (needed, positive, important) change in the future.

       

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Tuesday, 3 November 2015

Seth's Blog : Who is this for?

Who is this for?

Is it for people who are interested, or those just driving by?

For the informed, intelligent, educated part of your audience? For those with an urgent need?

Is it designed to please the lowest common denominator?

If you're trying to delight the people who are standing on one foot, reading their email and about to buy from a competitor because he's cheaper than you, what compromises will you need to make? Are they worth it?

       

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Monday, 2 November 2015

Seth's Blog : Election day

Election day

Every day, people vote.

They vote for brands, for habits, for the people they trust. They vote for where they will place their attention, their money and their time.

The big difference is that you can do just fine in today's election without winning a majority of votes. Most elections aren't winner-take-all.

The people at the edges, the special interest groups and the weird ones matter a lot when you don't need a landslide to make a difference.

The magic is this: As soon as you stop acting like you need every single vote, you can earn the votes of the people you seek to serve.

       

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Sunday, 1 November 2015

Seth's Blog : It's not your fault

It's not your fault

... but it might be your responsibility.

That's a fork in the road on the way to becoming a professional.

       

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